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VIP Experience FAQs

How will I be refunded for my cancelled VIP Experience?

Refunds will be issued automatically on August 5th. Your refund may take 3-5 business days to reach your bank account once it's processed. If you have any issues, please email support@merchmadeeasy.com

I want to purchase a VIP Experience, but I don’t have a ticket. Is that possible?

Unfortunately, the VIP Experience packages are only valid if you have purchased a ticket separately. We will not be allowed to let anyone in the venue without both a ticket and a VIP Experience confirmation.

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Do I have to purchase a VIP Experience for every person in my group?

Yes. Each VIP Experience confirmation is valid for 1 person only. If members of your party do not want to participate, they will be able to enter the venue following the VIP Experience and when doors open.

Can I buy multiple VIP Experiences together?

Yes you can! You must purchase them under a name of a person participating in the VIP Experience i.e. one person who is coming to the venue and can check in with their I.D. If you’re having a parent buying a VIP Experience for you, make sure to tell them to put your name on the confirmation.

Can I sell my VIP Experience?

No–VIP Experience resale is strictly prohibited. Name changes are not permitted under these circumstances. If you can no longer attend, please contact support@merchmadeeasy.com to request a refund. VIP Experiences are not eligible for a refund less than 14 days from show.

I am underage and need a parent to enter the venue with me, do I have to buy a VIP Experience for them as well?

Yes, unfortunately we cannot allow anyone in the venue without both a ticket and VIP Experience. Please make sure you purchase a VIP Experience for every person in your group. We will not be able to issue refunds if the venue refuses entry due to age restrictions. 

I am not sure if I will need a parent with me at the show & VIP Experience. Who should I check with?

Please contact the venue directly and review their age restrictions. 

I can’t afford the VIP Experience, is there anything I can do? 

Stay tuned for more info.

What time should I get to the venue? 

You will receive an email with arrival times and instructions about one week before your show. For planning purposes, most VIP Experiences will take place about 1 hour before doors are scheduled to open… but please refer to your instructions email for confirmed times. 

What will happen at the VIP Experience? 

This will be an intimate gathering led by Joshua, but we can guarantee it will be a one-of-a-kind experience and vary from show to show. This will be specific to your show and what Joshua wants to do! 

Why does my phone have to be locked up for the VIP Experience?

The VIP Experience will be one-of-a-kind, and it’s possible that Joshua may share information on new projects he’s working on, new music and more. We want this experience to be special and unique to you, and not end up on social media. You will be given a pouch to lock your phone in during the VIP Experience, you will keep your phone with you during the experience, and it will be unlocked at the end by someone on our team. There will be no exceptions to this! 

What is the group photo with Joshua? 

Joshua will stand on stage and take one group photo with everyone in the house at the end of the experience. Unfortunately, due to the COVID-19 pandemic and in an effort to keep Joshua as healthy as possible, we will not be allowing individual meet & greets or photos. The photo will be emailed to the email used to purchase your VIP Experience immediately following the show. 

What does early access to the venue mean?

After the VIP Experience is over, you’ll be able to stay in the venue and get a spot close to the stage. 

What does first access to Joshua Bassett’s Tour Merch mean?

The tour merch booth will be open at the end of the VIP Experience. If you don’t want to stake out your spot in the venue, you’ll be able to get in line for merch before doors open to the general public. 

Can I save spots for my friends at the front of the venue even though they didn’t buy a VIP Experience? 

Don’t be like that! What would Joshua do? 

I don’t want the merch that is included in the package. What do I do?

No worries, send us an email at support@merchmadeeasy.com or tell our VIP Team onsite and we will donate your merch to one of our charity winners. 

I have something for Joshua to autograph, is that possible?

Unfortunately no, Joshua will not have time to autograph anything during the VIP Experience.